Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on ici21.com, operated by ICICOSMETIC LTD. Shipping costs are always calculated and shown at checkout before payment.

Shipping rates

  • Standard shipping: £6.45 on orders under £50.
  • Free shipping: on all orders of £50 or more.

Processing & delivery times

  • Processing (handling) time: 1–3 business days after your order is placed.
  • Delivery (transit) time: 5–14 business days after dispatch.
  • Orders are not processed or dispatched on weekends or public holidays.

Where we ship

We currently ship to the United Kingdom.

Customs, duties & taxes

Any customs duties or import taxes that may apply are the responsibility of the customer.

Order tracking

Once your order is dispatched you will receive a confirmation email with tracking details where available.

Contact us

ICICOSMETIC LTD (trading as ici21)
Dephna House, 7 Coronation Road, London, NW10 7PQ, United Kingdom
Email: info@ici21.com
Phone: +44 121 318 9330