More ways we can help

Orders & tracking

Once your order ships you’ll receive a confirmation email with tracking where available. You can also track your parcel any time from the Track Your Package page.

Shipping & delivery

UK shipping is £6.45 on orders under £50 and free on orders of £50 or more. Orders are dispatched in 1–3 business days and typically delivered in 5–14 business days. Full details: Shipping Policy.

Returns & refunds

You can return eligible items within 30 days of delivery. Refunds are processed within 14 days of us receiving your return. Full details: Refund & Return Policy.

Payments & security

We accept major payment methods at checkout. All transactions are encrypted and processed securely by our payment providers — we never store your full card details.

Your account & privacy

Learn how we handle your data in our Privacy Policy. To access, correct or delete your data, email support@ici21.com.